How to re-send messages

If there is an incident that disrupts the sending of messages, eTXT users can view failed messages and re-send via the following process:

1. Re-sending via the eTXT Portal 

1. Log into your eTXT portal. 
2. Go to Broadcast reports.
3. Look for all messages sent in the outage period. Please note: the status is for the message campaign and will likely say ‘sent’ however this only refers to the campaign having moved to the send stage.
4. Click on each message campaign line item to see the detailed report that shows delivery status of the message to each individual recipient.
5. Any message that shows as ‘failed’ will need to be re-sent to the recipient if still needed.
6. To re-send, go back to the 'Broadcast Reports', on the right-hand side of the message is three dots, click on these dots and select ‘Forward’.
7. You will need to re-enter the recipient phone number before pushing ‘Send now’.

Note: If the message had a distribution list to multiple recipients, you can download the failed message list as a CSV and then upload the contacts as a CSV to bulk resend them message.  

2. Re-sending via API

• If you wish to resend via an API connection, please export the detailed report as outlined above for the desired time period, filter out the failed messages, save the contact numbers in a separate CSV file, and then send new messages using the API for those specific numbers.