Account settings overview – eTXT

This article provides an overview of the account settings available on eTXT. If you notice a feature here that you'd like to use but can't at the moment, please contact your account manager or our customer support team to learn more.

Account settings can be found under Settings, which is divided into the following sections:

Account

Account | General

The General tab is where you can manage your account details:

A) Account name and ID - you can edit your account name here, and copy your account ID if you need it (e.g. for support queries).
B) Account time zone - this is relevant when scheduling messages, reading reports, and using socially aware sending. Ideally this would reflect the time zone local to your account.
C) Automatic unsubscribe (opt-out) - here's where you set your opt-out keywords that recipients use to unsubscribe automatically from your messages.

Account | Security

The Security tab is where you can configure Single Sign-On (SSO) and Two-factor authentication (2FA):

Account | Sub accounts

The Sub Accounts section is where you can create and manage your Sub-Accounts:

Note - Sub accounts are only visible from the parent level account.

Messaging settings

All channels

Default message template - this is where you can select a standard template to pre-populate every message with. E.g. a greeting, signature or opt-out message.
Socially aware sending - set the time frame for sending to avoid disturbing recipients outside of certain hours.

SMS - these settings will impact SMS messages:

SMS limit - You can limit the number of messages sent daily or monthly from your account to help control costs.
Short trackable links - Enable or disable URL shortening and click tracking for your messages here.
Email to SMS -This is where you'll find all your Email to SMS settings.
Always request delivery receipts -With this turned on, you'll always get delivery receipts back from carriers when messages are successfully delivered. This is essential for reporting so ideally should remain on at all times.

Sub accounts

Sub accounts are subsidiaries of parent accounts, admins of parent accounts are able to create them and add users to them from this page.

Note: There is a separate Sub accounts section links under the main Settings dropdown, however this simply directs you to the same Sub accounts tab in the Account settings page.