Adding contacts makes it easier to not only send messages but also to track replies. In your inbox, messages received by your contacts will appear with the name of the contact as the sender, as opposed to just the mobile number. You can also add contacts to groups, making it easier to send bulk messages.
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Important - Compliance and consent are extremely important when adding contacts. If you ever have any doubts, reach out to mobile direct or your eTXT Customer Success Manager. The Hub retains the last subscription preference for all contacts, including deleted contacts. This policy is in place to respect the preferences of the contact and to ensure compliance with communication regulations. Should you need to revert their status to 'subscribed', it must be done manually - this article can show you how. Please note - re-importing contacts does not qualify as a 'Resubscribe' action. |
Creating Individual Contacts
1. In the menu, click on Contacts, then select All Contacts.
2. Click on the Add contact button at the top left of the page:
3. Input the required information:
A) First Name - the first name of the contact.
B) Last Name - the surname of the contact.
C) Contact channel (Required) - the contact's mobile number needs to be in the international format, and the country will default to the sending country nominated in the account holder's user profile.
D) Subscribed & Unsubscribed - new contacts are subscribed by default, selecting Unsubscribed will prevent messages from being sent to this contact.
E) Email - the email address of the contact.
F) Lists - select one or more Contact Lists - lists must be created prior to creating the contact.
G) Alias - used as an alternative name for your contact, as well as for Email to SMS.
H) Birthday - the contact's date of birth.
I) Location - this could be the contact's suburb/town, or office/region location - depending on your preference.
J) State - the state or province associated with the contact.
K) Country - the country associated with the contact.
L) Note - any additional notes or information associated with the contact.
| Note - all contact records include the above default Contact Fields, however you can add as many additional custom Contact Fields as you like. To learn more about Custom Contact Fields, take a look at this article. |
4. Click the Save button at the top right and your contact will now appear in your All Contacts list, as well as in any Contact Lists you added them to.
Creating a Contact from the Inbox
If you're sending to a new number, you can easily add the recipient to your contacts by entering their details (including their subscription status) into the contact panel on the right and clicking Save: