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FAQs

Feeling stuck? You're not alone, browse through our most commonly asked questions.

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Sending & Receiving FAQs

  • Can I search for specific numbers and contacts in the inbox?
  • How does familiar sender work?
  • Where do my inbound messages go?
  • Why can't I edit a contact?
  • Can I change my sender ID to my own mobile number?
  • Can I send video?
See all 13 articles

Account Management FAQs

  • What happens to my account once it is suspended or cancelled?
  • Can I still report on a sub-account that I deactivate?
  • How do I reset my password?
  • We share credentials across team members. Can we change to individual users?
  • What are the benefits of using Sub Accounts?
  • What is the difference between a sub-account and a user?

Reporting FAQs

  • Can I check messages sent to a specific mobile number?
  • How do I download a report of my message logs?
  • What is the difference between outbound messages and units used?

Miscellaneous FAQs

  • Supported internet browsers and devices for eTXT
  • Technical FAQs
Support Site | Main Menu
eTXT Support Queries & New Users
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz
  • Phone | 0800 GET ETXT | Option 1
Billing & Accounts
  • Contact your Spark Customer Lead, or email us at:
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz