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  1. eTXT
  2. FAQs
  3. Account Management FAQs

Account Management FAQs

  • What happens to my account once it is suspended or cancelled?
  • Can I still report on a sub-account that I deactivate?
  • How do I reset my password?
  • We share credentials across team members. Can we change to individual users?
  • What are the benefits of using Sub Accounts?
  • What is the difference between a sub-account and a user?
Support Site | Main Menu
eTXT Support Queries & New Users
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz
  • Phone | 0800 GET ETXT | Option 1
Billing & Accounts
  • Contact your Spark Customer Lead, or email us at:
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz