Skip to main content
eTXT Help Center home page
Developer Portal ⬈ Messaging Hub ⬈
Sign in
  1. eTXT
  2. FAQs
  3. Sending & Receiving FAQs

Sending & Receiving FAQs

  • Can I search for specific numbers and contacts in the inbox?
  • How does familiar sender work?
  • Where do my inbound messages go?
  • Why can't I edit a contact?
  • Can I change my sender ID to my own mobile number?
  • Can I send video?
  • How do I create a message signature?
  • How do I exclude the subject line from Email to SMS messages?
  • How do I send a message to all of my contacts at once?
  • How do I stop my email signature or disclaimer being sent in my messages when sending via Email to SMS?
  • Is there a limit to the size of the CSV file I can upload?
  • Why has my message failed to send?
  • Will I be charged for sending messages to an unsubscribed contact?
Support Site | Main Menu
eTXT Support Queries & New Users
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz
  • Phone | 0800 GET ETXT | Option 1
Billing & Accounts
  • Contact your Spark Customer Lead, or email us at:
  • Enterprise/ Corporate Customers Email | mobiledirect@spark.co.nz
  • Hub Customers Email | webservices@spark.co.nz