Your communication within a messaging solution can often include private or sensitive information. If a malicious actor somehow gained access to your credentials your communication channel could be at risk.
Contact Mobile Direct to switch on 2FA
The Mobile Direct team can turn on 2FA for your account – please email mobiledirect@spark.co.nz to request it, or contact us on the numbers at the bottom of this page.
eTXT has a few default security measures in place:
- We encourage strong passwords to be set when people create their accounts, change or reset their passwords.
- When we detect 6 repeated incorrect login attempt we lock the account to prevent brute-force attacks.
eTXT also offers two-factor authentication, adding another security layer to the login process, reducing the chances of your account getting hacked. Just knowing and entering your password is not enough since there is a second layer which is usually time-sensitive. This makes the process a whole lot more secure.
Two Factor Authentication is based on two categories of authentication data: something you know (i.e. your password) and something you have (i.e. your phone).
How it works:
- The Mobile Direct team can turn on 2FA for your account. This security policy will be applied to your main account and any sub-accounts that are then created.
- When users attempt to log in, they will be prompted to enter their verification PIN which is sent to their registered mobile number as an SMS
- The SMS verification PIN is sent to the recipient and contains the code needed log in.
- Once the PIN is successfully entered, users are then logged in and are taken to the Dashboard.
Before turning on 2FA - what do you need to have:
All users on your account must have mobile numbers added to their user profile. To check, log in to the web portal and select your name on the top-right to go to your profile and ensure you have a mobile number added to your user profile.
Useful information about 2FA:
- 2FA authentication tokens are only valid for 1 hour.
- The most recently sent 2FA PIN must be entered.
- In the rare event a user tries to log in, but does not have a mobile number on their account, they must first contact Mobile Direct to get their mobile number added to their profile.
- If users have any issues logging in, such as not receiving the PIN, contact our Mobile Direct team: mobiledirect@spark.co.nz